Contact Us

Online Ticketing Services
If you have any questions or problems ordering from the official Historic Scotland online ticket store, please contact us below.

Phone: 0131 668 8081

Email: hs.ticketing@scotland.gsi.gov.uk
09:00am  to 5:00pm GMT (Monday to Friday). Closed during UK public holidays and weekends.

Postal address: E-Commerce Team, Historic Scotland, Longmore House, Salisbury Place, Edinburgh, EH9 1SH
Website: www.edinburghcastle.gov.uk, www.historic-scotland.gov.uk or www.stirlingcastle.gov.uk


Edinburgh Castle

If on the day of your visit you experience problems picking up your tickets from the Ticket Machine or forget to bring your Print At Home tickets, please contact Visitor Information inside Edinburgh Castle.  Please ensure you have relevant identification as you may be asked for this.

 

To find Visitor Information, walk over the drawbridge and turn right towards the ticket office. Visitor Information will be clearly signposted. Alternatively please ask our staff at the castle for assistance.

 

Stirling Castle

If on the day of your visit you forget to bring your Print At Home tickets, please proceed to the Fast Track Ticketing area within the Castle.  Please ensure you have relevant identification as you may be asked for this.

 

To find the Fast Track ticketing area, walk over the drawbridge and turn left  towards the ticket office. It will be clearly signposted. Alternatively please ask our staff at the castle for assistance.