Online FAQ

 

1. How do I purchase tickets online?

 

To purchase a ticket insert the number of tickets you require, select your date of visit by clicking on the calendar and then Add To Basket.

 

If you have opted for print at home a confirmation email will be sent to the email address provided with tickets attached. Please bring the printed tickets on the day of your visit.

 

If you have opted for pick up you will be sent an email with your confirmation number. Please take note of this number to collect tickets on the day of your visit.

 

 

2. When selecting a date some are greyed out, what does this mean?

 

Dates that are greyed out are unavailable.

 

 

3.  I’ve selected a date but can no longer visit on this date/have selected the wrong date. Can it be changed?

 

Tickets for Edinburgh Castle and Stirling Castle will remain valid one day before and two days after the selected date and will scan to allow entry within this time period. Once the ticket has been scanned it will expire and will no longer scan to allow entry.

 

Dates outwith this period and for tickets to all other Historic Scotland attractions can be changed by contacting our E-Commerce team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk. (09:00 – 17:00 Monday – Friday) Tickets can be transferred for use on another suitable date on request.  Requests must be made within 7 working days of the date that the ticket was purchased for. Please allow one working day for the change to take place. 

 

 

4. I have selected a tour time but can no longer visit at this time/have selected the wrong time. Can it be changed?

 

Times can be changed by contacting our E-Commerce team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk. (09:00 – 17:00 Monday – Friday) Tickets can be transferred for use on another suitable date/time on request. Requests must be made within 7 working days of the date that the ticket was purchased for. Please allow one working day for the change to take place. 

 

 

5.  I’ve just purchased an online ticket; do I have to arrive at a set time?

 

Tickets purchased online are valid for the entire day selected unless specified otherwise. Opening hours for Edinburgh Castle and Stirling Castle are 9:30am to 5:00pm (Oct-Mar) / 6:00pm (Apr-Sept).

 

Last entry is 1 hour before closing at Edinburgh Castle, and 45 minutes before closing at Stirling Castle. For information on closing times for other Historic Scotland attractions, please go to www.historic-scotland.gov.uk/places.

 

 

6. I do not have a copy of my print at home ticket, can I gain entry?

 

Please take note of your booking confirmation number and go to Visitor Information at Edinburgh Castle or Fast Track Ticketing at Stirling Castle. A member of the admissions team will look for your transaction and provide entrance tickets.  Fast track entry will still be provided. If you are visiting another Historic Scotland attraction, please go to the Ticket Office for assistance.

 

 

7.  I have recently purchased online tickets but have not received my print at home tickets. What can I do?

 

It may take up to half an hour for you to receive your confirmation email. If you still have not received your tickets, please contact our E-Commerce Team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk (09:00 – 17:00 Monday – Friday).

 

 

8.  I have recently purchased online tickets but have cannot open/print tickets attached to the confirmation email. What can I do?

 

Please take note of your booking confirmation number and go to Visitor Information at Edinburgh Castle or Fast Track Ticketing at Stirling Castle. A member of the admissions team will look for your transaction and provide entrance tickets.  Fast track entry will still be provided. If you are visiting another Historic Scotland attraction, please go to the Ticket Office for assistance.

 

 

9. I have booked tickets but would like a refund, how do I receive one?

 

Tickets purchased online are non-refundable and can not be exchanged or resold. Further information can be found in our terms and conditions.

 

 

Admission Questions

 

1. Site opening times

 

Edinburgh Castle and Stirling Castle are open from 09:30 – 17:00 (October – March) and 09:30 – 18:00 (April – September).

 

Last entry is 1 hour before closing at Edinburgh Castle, and 45 minutes before closing at Stirling Castle.

 

Please note that Museum opening dates and times may vary especially during holidays.

 

For information on closing times for other Historic Scotland attractions, please go to www.historic-scotland.gov.uk/places.

 

 

2. Site opening dates

 

Edinburgh Castle and Stirling Castle are open all year round apart from Christmas Day and Boxing Day (25th and 26th December). Reduced hours are provided during January 1st.  Confirmed times will be provided closer to this date on the main website.  

 

All other Historic Scotland attractions will be closed on Christmas Day and Boxing Day (25th and 26th December) and for the New Year’s Holiday (1st and 2nd January). Opening dates may vary seasonally; please go to www.historic-scotland.gov.uk/places for details.

 

 

3.  Cost of admission

 

Entrance to Edinburgh Castle and Stirling Castle are as follows –

 

Edinburgh Castle                              April 2015 – March 2016                                                                                             

Adult (16-59)                                      £16.50                                                

Concession (60+)                               £13.20                                                

Child (5-15)                                         £9.90                                                  

 

Stirling Castle                            April 2015 – March 2016

Adult (16-59)                                       £14.50

Concession (60+)                               £11.60   

Child (5-15)                                         £8.70

 

Children under five years of age receive free entry. Please note that children must be accompanied by an adult.  Children not accompanied by an adult will be refused entry.

 

For information on prices for other Historic Scotland attractions, please go to www.historic-scotland.gov.uk/places.

 

                             

4. I am a student, can I purchase tickets using the concession category?

 

Student discount is not available on admission tickets. We ask that you purchase tickets using the relevant category: adult (16-59), concession (60+) or child (5-15). Please note that children must be accompanied by an adult or guardian.

 

Young Scot and European Youth Card (also known as the Euro<26) cardholders are entitled to 10% off admission. Discounted entry is unavailable online and must be purchased on-site.

 

 

5. I am in receipt of benefits, can I purchase tickets using the concession category?

 

We offer our concession rate to visitors in receipt of Universal Credit (formerly Jobseekers Allowance, Income Support, and Employment & Support Allowance). Proof of Universal Credit is required. State benefit does not include child or working tax credits.

 

Discounted entry is unavailable online and must be purchased on-site.

 

 

6. I am a serving member of the British Armed Forces, do I receive discounted admission?

 

Serving members of the British Armed Forces receive free admission to Edinburgh Castle, Stirling Castle, and Fort George.  Identification is required and applies to the cardholder only.

 

Military admission tickets are not available online and must be collected on site at Edinburgh Castle’s Visitor Information Centre, Stirling Castle’s Fast Track Ticketing area and Fort George’s Ticket Office.  

 

 

7. I am a carer, do I receive discounted or free entry?

 

Visitors that require the assistance of a carer are asked to pay admission dependent on the category most relevant: adult (16-59), concession (60+) or child (5-15). Carers accompanying visitors with disabilities will receive free admission.

 

Carer admission tickets are not available online and must be collected on site at Edinburgh Castle’s Visitor Information Centre or Stirling Castle’s Fast Track Ticketing area. For all other Historic Scotland attractions please go to the Ticket Office. 

 

 

8. I am registered disabled do I receive reduced entry?

 

Visitors with disabilities are asked to purchase tickets using the category relevant to them: adult (16-59), concession (60+) or child (5-15). Please note that children must be accompanied by an adult.

 

 

9. I am a visitor with disabilities, what provisions do you have in place for my visit?

 

Historic Scotland welcome all visitors and provide car park spaces (when available) to those with a Blue Badge. If you wish to book a car park space please contact Edinburgh Castle direct on 0131 310 5114 or Stirling Castle 01786 450 000.

 

Courtesy vehicles are also provided at Edinburgh Castle and Stirling Castle. Please make a member of the admissions team aware that you require this facility when you arrive.

 

Limited numbers of wheelchairs are available. Please make a member of the admissions team aware that you require this facility when you arrive.

 

For more information on disabled access at all Historic Scotland attractions, please download our access guide at: http://www.historic-scotland.gov.uk/access-guide.pdf.

 

 

10. Does Edinburgh Castle or Stirling Castle have storage/cloakroom facilities?

 

Storage/cloakroom facilities are unavailable at all Historic Scotland sites. Please ensure that you keep all items with you. Left property will be removed and destroyed if necessary.

 

 

11. Can you please advise tour times?

 

Edinburgh Castle tours begin at 10:00 until 16:00 (Oct – May) and 17:00 (April – September). Tours leave every half hour/hour depending on availability.  Edinburgh Castle tours are optional public tours that are included in the admission fee.

 

Stirling Castle tours begin at 10:00 until 16:00 (Oct – May) and 17:00 (April – September). Tours leave every hour depending on availability.  Stirling Castle tours are optional public tours that are included in the admission fee.

 

For information on guided tours at all other Historic Scotland attractions, please contact the site of interest directly. Go to www.historic-scotland.gov.uk/places for contact details. An extra charge for guided tours may apply.

 

Please note that tours are not available all Historic Scotland attractions.

 

 

12.  How long do tours last?

 

Edinburgh Castle tours are 20-40 minutes on average but are dependent on the guide taking the tour.

 

Stirling Castle tours are 20-40 minutes on average but are dependant on the guide taking the tour.

 

For information on guided tours at all other Historic Scotland attractions, please contact the site of interest directly. Go to www.historic-scotland.gov.uk/places for contact details. An extra charge for guided tours may apply.

 

Please note that tours are not available all Historic Scotland attractions.

 

 

13. What is the capacity limit regarding tours?

 

Edinburgh Castle tours allow for a maximum of 30 visitors per tour. If a tour is unavailable you can chose to join a tour provided later.   These tours are optional public tours that are free of charge.

 

Stirling Castle tours allow for a maximum of. 30 visitors per tour.  If a tour is unavailable you can choose to join a tour provided later.  These tours are optional public tours that are free of charge.

 

For information on guided tours at all other Historic Scotland attractions, please contact the site of interest directly. Go to www.historic-scotland.gov.uk/places for contact details. An extra charge for guided tours may apply.

 

Please note that tours are not available all Historic Scotland attractions.

 

 

14. I am a member of a third party organisation (e.g. English Heritage, Manx National Heritage, Cadw, etc). Do I get a discounted entry?

 

First year members of English Heritage, Manx National Heritage, and Cadw are entitled to a 50% discount on admission. Renewal members can receive free entry. Discounted entry is not available online and must be purchased on site upon production of a valid membership card.

 

Historic Scotland works with numerous organisations across the country to offer reciprocal and discounted entry to our attractions.  Please consult your membership handbook or contact your membership organisation for information on your member benefits.

 

It is the responsibility of the organisation to relay the benefits of their membership schemes, and therefore we are unable to refund admission costs that have been paid in error.